FAQs

LICENSING

We are an official licensed Greek vendor recognized by a select number of sororities.  If we are not currently licensed for your sorority and you are interested in ordering some of our styles, we are more than happy to gain licensing for your organization!

SHIPPING

All items are shipped via USPS First Class Mail or USPS Priority Mail.  Other shipping methods can be used upon request.
International orders currently ship for $20.00 regardless of order total.
All US orders over $50.00 ship for FREE!

PROCESSING TIME

Current processing time is 3-5 business days.

ORDER CANCELLATIONS

You may cancel your order within 24 hours of your purchase.

PACKAGING

Each item of jewelry is packaged in its own linen pouch and protected in a cotton-filled jewelry box.
For group orders, each item can be labeled with the name of the sorority sister who ordered it.
An invoice is included in each mailed order.

OUR JEWELRY

The Lettered Company jewelry is made of gold or silver plated metal.  All earring designs have stainless steel ear posts and earnuts to reduce the likelihood of irritation.  All pieces are lead-free and nickel-free.

RETURNS

Please review our complete return policy at checkout prior to making your purchase.

 

Have a question that isn't answered in the FAQs?  Send us an email!